HOT has our own warehouse for most popular products. We ship from there or from distributor warehouses (Most Australian States) depending on your location, and if the item is stocked by us directly.
Please call or email to confirm the paperwork is done if you wish to pickup. It's far better to order and pay on-line (BPAY is best) first so your details are in the system. This also saves you waiting around while we enter them just as you would have done. Card facilities are available at pickup however BPAY and DD (no card fees) are not because of the bank delays.
HOT is on-line only we do not have a store front to keep costs down and prices as low as possible.